- Something did not go well when the 980 series GPU’s were manufactured. I had nothing but problems.
- EVGA’s customer support / RMA program made what could have turned out to be a nightmare, into a fairy tale. I somehow emerged with a GTX 1080 FTW in place of my 980 GTX K1ngpin.
- In a world where everything is made over seas and when QC falls short – providing excellent customer support, standing behind your products as well as your warranty is what separates you from the competition. EVGA excells on all of these points.
- Shit happens, but EVGA made right and has earned my loyalty for years to come.
- EVGA’s GTX 680 could take a direct hit from a nuke and keep running.
- GeForce GTX 1080 is running 100% stable at this point. Fans kick on when they should, no artifacts, running cool under load. Benchmark stats coming soon.
Hats Off To EVGA Customer Service – Geforce GTX 1080 FTW Review – In Progress –
We just recieved our new EVGA Geforce GTX 1080 FTW GPU. There is a story behind how we ended up with their newest lineup of GPU’s and it is the story that compelled me to write this review.
Six months ago I decided to build a new rig for working on gaming on. As always, I went over the top to ensure that I would be future proofing my setup for at least a good three to four years. Admittedly, the only game I actually play is DOTA 2 so a powerful rig really is unnecessary but my side business involves a good deal of work / renderings on Solid Edge as well as graphics work on Photoshop and Corel Draw. There is nothing worse than trying to do work and having to wait ten seconds while the computer is processing the rendering. It throws off my whole work process and this was exactly the case I was having with the rig I built five years ago.
My last setup was using EVGA’s GeForce GTX 680 GPU. This card worked well and never let me down all those years and so the decision was simple when I was looking to build the new rig.
The Build Essentials:
My RMA Experience and the whole reason why I am writing this review:
The Gear-Nut Review: EVGA For The Win
In a world where everything is manufactured in China or over seas somewhere and when QC falls short, the only way companies can rise above their competition is by providing excellent customer service and support and I feel EVGA exceeded my expectations in this department. Where many companies are cutting corners to save a dollar, EVGA has invested in strong customer support and it shows. I will always buy EVGA products from here on out because I know they will have my back as a manufacturer. Even if something goes wrong I feel confident that they will resolve the issue in a timely and professional matter and knowing this is priceless.
It is evident that something went horribly wrong when they were manufacturing the 980 series graphics cards. Based on my personal experience as well as other reports I had read on the web, the issues were consistent and wide spread. With that said, EVGA stood behind their products, their warranty, and provided excellent American based customer service the entire time.
I’ve had to deal with MSI before and my experiences have been the polar opposite. I spoke with a tech guy on the other line that sounded like he was either tired or in the middle of a game that was consuming most of his attention. He was irritable and I honestly felt like I was inconveniencing him. I’ll never buy another MSI product if I can go with EVGA now.
Thankfully I had my trusty GTX 680 to swap into my system while doing this whole RMA process so I was able to carry on with my duties.
Geforce GTX 1080 FTW Review – In Progress
I am currently running the 1080 as I write this review. While it’s only been installed for two hours I have had none of the issues that I had with the 980 series GPUS. It seems that EVGA they figured out what was going on or fired their old QC guy. I will report back in a few days to provide experiences regarding this video card as well as it’s benchmark stats – fingers crossed.